Close Recall Check and Repair in Highland Park, IL
Some motorists can go many years without receiving word of a vehicle recall, while others have become accustomed to being sent them regularly. Whether you fall into the former or latter category, we at McGrath Kia of Highland Park would like to supply you with the knowledge necessary to understand what a recall is, how to know if your specific model has one active, and next steps to take if that is the case. There’s a lot to learn up ahead, though you can always contact us if you have more questions!
What Is a Vehicle Recall?
If you’ve ever opened up a piece of correspondence from your car’s manufacturer after returning home from an exciting game at the Exmoor Country Club and it highlights potential safety concerns that have been found in your model’s design or safety systems, you’re likely to have received a recall letter. The communication pathway the car brand takes may not always be limited to a physical letter, as sometimes you may get a similar notification in your email inbox. Either way, the purpose is the same — to inform you that the vehicle is a safety concern that the manufacturer is aware of. Don’t be too alarmed, however, as they can range in severity. Some are limited to software updates, while others could be higher on the priority scale, such as faulty airbags.
How to Search for an Open Recall
With the background knowledge of what a recall is, you may now be curious as to whether or not the car you’ve been driving through the Skokie Highway has an active one. Luckily, we have a Vehicle Recall Request form made specifically to determine if that is the case or not. Fill it out with your Kia car’s pertinent details, your contact information, and feel free to include any additional comments in the additional fields provided. One section that is required to fill out is your car’s VIN, which can be found in a variety of ways. If you’re near your vehicle, you can check the exterior of your car’s dashboard on the driver’s side for a letter followed by a set of numbers. In the event that you aren’t, you’re able to check for it using your automotive insurer’s application on your mobile device under your policy details.
Scheduling Recall Repair
Once you’ve filled out the form highlighted in the prior paragraph, a member of our service team will get back to you with a report on your particular K4 or Sorento model. If a recall is listed on it, don’t worry, as you can simply schedule a service appointment with us when you’re available to stop in. Not only is running the report itself and the recall fix free of charge, but we are even open on weekends if there are scheduling conflicts throughout the workweek. Our staff are committed to troubleshooting and solving the issue highlighted by the Kia brand, which is what has garnered us many positive reviews over the years!
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Dealership Information
Testimonials
Wayne is the guy!
“ Nicholas was an excellent salesperson at Kia—friendly, professional, and genuinely helpful throughout the entire process. He took the time to answer all my questions, made everything easy and stress-free, Highly recommend working with Nicholas if you’re looking for a great car-buying experience! ”
“ I took my car in for some recalls and they took care of everything in just a few hours. I was dropped back home instead of waiting on site and when the car was ready they offered to pick me up. Great service all around. ”
“ Highly recommend Kia McGrath in highland park. Great service. Great staff. Go get your car serviced with them. And if you don’t have a car, go buy one from them! I’m Always in and out when I need an oil change! Thank you Jackie at service!! ”
“ Nicholas at McGrath Kia of Highland Park was extremely helpful throughout our process. He was responsive, patient, and answered every question we had. I'd definitely recommend working with him! ”
“ My car was transferred to this dealership from another Mcgrath location. The customer service and follow up from the service team at this dealership has been amazing to say the least. Breana, Joe, Tristan, And Jackie have kept me in the loop every step of the way and return my calls the same day or at least within 24 hours. They are honest and transparent it's refreshing to have this type of quality service. Thank you. ”
“ Mike Delaney was awesome!!! After owning a telluride for 6 years, he taught me 100 new things about my car that I never knew. Patients, friendly and knowledgeable. Thank you so much Mike. ”
“ Thanks Mike Delaney for my new Sorento. ”
“ Jackie Piece is the best...she was very knowledgeable and prompt at solving my issues and concerns. I recommend her great customer service and recommend the Highland Park dealership to anyone who wants the best customer experience. All employees at this dealership are fantastic hard workers. Under new dealership this Highland Park Kia tops any other dealership I've experienced. They are kind and considerate. I've read previous reviews from retrospective reviews about racism and I rebut those comments because I am an African American man and my experience with this dealership was exceptional well and fairly treated. This is the dealership that works with you and guaranteed satisfaction is the end result. ”
Jackie Pierce and Jose are the best and were very
“ Jackie Pierce and Jose are the best and were very knowledgeable and helpful about my concerns. I highly recommend their customer service and I give them a million star rating because of their prompt service and how quickly they were both able to solve my issues and concerns. ”
“ My car needed to be towed in for electrical issues - no car available. I spoke to Jackie, she got me a car within 30 minutes and has gone way out of her way to help me. I have been working with Orest Sosnivka in sales. He too has been extremely helpful, respectful and knowledgeable. ”
“ Pejman was a very kind and helpful salesman! He broke down all the pricing and options for us so that we could get a reliable family vehicle. I really appreciate him making the process seamless and efficient. He even reached out the morning after our purchase, congratulating us offering to go over any features in the vehicle if we needed assistance. Wonderful customer service! Also, I had also called multiple Kia dealerships and no one was real knowledgeable on working with military members who are trying to register their vehicle in their home state. I spoke with Jackie at McGrath who is a former marine and was able to get the process started before we even got to the dealership. These guys got it done and helped us through the process, so would definitely recommend them over us Kia dealerships for military members. Lastly, I did not catch his name, but another salesman took some time to play with and color with my 3 year old. Going above and out of the way to make us feel comfortable. I can't express how much I appreciate that as a mom and it was the extra step that made us want to buy the vehicle from this dealership. Thank you to everyone at McGrath Kia for the wonderful purchasing experience! We love our new Telluride! ”
“ Thank you Isabella for your patience and professionalism you were the best! I had a great experience ❤️ ”
“ Worked with Wayne and Neil! Very good salesman made sure I walked out with what I wanted plus more! Very good and professional people! ”
“ We weee helped by Wayne and he was extremely kind and knowledgeable made our car buying experience seamless ”
“ (Translated by Google) undefined (Original) Thanks Mike! ”
“ (Translated by Google) undefined (Original) McGrath Kia of Highland Park has been phenomenal to work with. Excellent customer service. I came in initially for service on my Kia Sportage. The best customer service I’ve had with a car dealership. Bri really took care of us and gave us a wonderful rental to use. After our car was serviced, we came to look at a new 2025 Kia Sportage. Mike and Isabelle were phenomenal to work with. We came in with a number in mind and they gave us a great deal. No long wait. Extremely kind. Great customer service overall. ”
“ (Translated by Google) undefined (Original) Thank you Mike and Tracy for helping with my new telluride! Great customer service from start to finish ”
“ (Translated by Google) undefined (Original) All the staff is very friendly, knowledgeable, and helpful! ”
“ Great experience purchasing new Kia Sportage with Nicolas! ”
“ (Translated by Google) undefined (Original) Thank you Mike Delaney for helping us with our new car! Super fast and easy process! 10/10 customer service ”
“ (Translated by Google) undefined (Original) Great service, great people, great car. Special thanks to Pejman Movafaghi for his professionalism and help during my search. ”
“ Top-notch customer experience at McGrath Kia - Highland Park! Thank you to Tracey who answered our internet inquiry and found the right vehicle for our family. And a huge shout out to Mike D who assisted - start to finish - with the purchase of our new Kia! Thank you - 5 stars! ”
“ Michael Delaney made our Kia purchase and process so easy and painless! What a great experience! Would highly recommend this dealer and salesperson! Their entire team was super helpful and very coordinated communication. ”
“ Thank you to mike delaney for our purchase for my new nissan rogue ”
“ Thank you Mike Delaney for helping me purchase my new Kia Sportage! Can’t wait to drive it. ”
“ Kat Louvar went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Kat! ”
“ Thanks mike Delaney for helping us with our new ride! If you need a car come see mike and McGrath Kia highland park!! 10/10 customer service!!! ”
“ nicolas was so helpful and made us feel at ease throughout the purchase process! ”
“ Great service and professionalism! Highly recommend this dealership and the staff!! ”
“ Thanks to Mike Delaney for all your help with the Kia Carnival!! ”
“ Greg Choina didn’t have to walk us through our purchase - there were plenty of capable salespeople around. But something connected with us and he gave my wife and me his entire day - the General Manager working with us all day long and we couldn’t be happier! We thought we were in the market for a pre-owned vehicle and got an amazing deal that he patiently worked out for us. But nearly minutes from closing, we thought, “Why not apply these generous benefits to a new car purchase?” It ended up being in the same ballpark, yet with ALL the features that each of us were looking for that the used one didn’t have (black exterior, terracotta interior, and tow package) - a custom build he found that the original purchaser reneged on. Kia, especially the Telluride, is kicking butt. But Greg is making all the difference in helping us feel how solidly on top of the world this brand and vehicle has become. Everyone in the market for a family vehicle should stop in to see Greg and his team. Thanks, Kia of Highland Park and Greg C! Happy New Year! ”
“ Our experience at McGrath Highland Park with Greg Choina (GM) was excellent. He took so much care to make sure we got the exact car we wanted. He walked us through all the options and was so helpful and patient as I had a hard time pinning down which vehicle to purchase. The price he offered for our trade-ins was generous and the price of the vehicle was more than fair and in our favor. We had a great time with the whole process and can’t reiterate how helpful and knowledgeable he was in ensuring we got the deal we were hoping for. What a truly wonderful experience! Thankful for all the staff at this location and I would hands down recommend buying a car here! Thanks so much, Greg! ”
“ Huge thanks to Wayne and Abdullah! They went above and beyond to make the whole experience smooth, stress-free, and enjoyable. They were patient, answered all my questions! Highly recommend this dealership! ”
“ Wayne is the guy! Super laid back and on top of his game. No games, no garbage, just a straight shooter who will tell you how he sees it. ”